System Thinking

System thinking heightens productivity, including personal productivity.

🗺️ 🗺️ 🗺️ Productivity increases when a system view is applied. System thinking involves identifying all moving parts in any operation and mapping how they are linked. Determine how they integrate and interact.

💻 💻 💻 System thinking is the study of cause and effect over a greater range of space and time, factoring in more elements and actors than is typically considered. System thinking relates to broadening thinking to take in more than initially considered.

📇 📇 📇 System thinking can get complex as the scope is expanded. That’s the next challenge. System thinking can get out of control if the boundary is not drawn. It can get overwhelmingly complex.

🕸️ 🕸️ 🕸️ Providing sales support is a part of a system. Improvement of the system is an improvement in customer service.

🏪 🏪 🏪 Customer service is no longer all about ongoing personal interaction. The corner milk bar experience is gone.

Once a system is designed and is effective, it solves issues that most impact the customers.

Of course, what is lost here is the sense of real-time feedback. This is still important, but with the view of improving the system.

🧰 🧰 🧰 For a support person to adjust the system, a range of tools is created.

Creating practical tools and systems is usually someone else’s responsibility, but the support person has a role in mastering the tools.

⏩ ⏩ ⏩ It is expected that the Knowledge Worker is a digital native. Confident in working in a system, strong in system thinking and able to master the system tools provided.

✔️ ✔️ ✔️ Good customer service now needs the operator to understand the company’s systems to be effective in their role.