The Observant Servant

Over-Servicing

Yesterday we had a customer that wanted something special. 🌻 🌻 🌻 They were a good a customer. A large

Here’s a game-changer. I’ve stumbled across a cloud-based software called ‘Notion’. Never heard of it, and I might be behind

It’s timely that I now reflect on the various student speech competitions I have been involved in as a coach

As I progressed through High School, it was starting to get to the stage that a career path needed to

Company values tend to be similar: Teamwork Customer service Integrity Operational excellence Accountability Nothing wrong with these – they are

I’m sure you have one. You must have. Some service companies have quite distinctive hold music – it’s a branding

Customer service strategies Excuses v. Reasons “Sorry, I’ve been swamped.” “Apologies, the system was down.” “Looks like the courier broke

Hope you are well” Sorry to interrupt your day” How’re things with you?” ….. I find these email introductions unnecessary.

Simon was my desk buddy in a large open office. We both had a few desk buddies sitting around us

I was watching this year’s Victorian final of the Plain English Speaking Awards the other evening. Couldn’t help being impressed by the

I’ve often struggled with seeking to curate the information flow that catches my attention. Doomscrolling through Twitter, Instagram and Facebook