As I progressed through High School, it was starting to get to the stage that a career path needed to
Is Humour One of Your Company’s Values?
Company values tend to be similar: Teamwork Customer service Integrity Operational excellence Accountability Nothing wrong with these – they are
What’s Your Favourite Hold Music?
I’m sure you have one. You must have. Some service companies have quite distinctive hold music – it’s a branding
Excuses v Reasons
Customer service strategies Excuses v. Reasons “Sorry, I’ve been swamped.” “Apologies, the system was down.” “Looks like the courier broke
Stop With The Unnecessary Email Openings, Please
Hope you are well” Sorry to interrupt your day” How’re things with you?” ….. I find these email introductions unnecessary.
The Best Prank Ever Played in an Office
Simon was my desk buddy in a large open office. We both had a few desk buddies sitting around us
Don’t Talk To Me Like That
I was watching this year’s Victorian final of the Plain English Speaking Awards the other evening. Couldn’t help being impressed by the
Curating Information
I’ve often struggled with seeking to curate the information flow that catches my attention. Doomscrolling through Twitter, Instagram and Facebook
Minuscule
The tip I picked up on writing while traveling around the internet this week, was to frame everything inside a
What to Write
Anger generates writing. Disgust, get-it-off-your chest writing, complaints, dismay, disappointment all generate writing. 😠 😠 George Bernard Shaw wrote plays
Writing To Become a Thought Leader
My travels around the internet universe this week took me to the topic of writing. I’m reading Stephen King’s book