Many an IT update is best explained with a video explainer.
I very much avoid endorsing the ‘chalk and talk’, ‘stand up the front’ classroom model of sharing the information. But it’s hard to avoid when I present a change or an update. I know the users rarely absorb the new information in this format. They need true learning support. And it’s normally in the form of a job aid, or a helpdesk. But it is nearly impossible to avoid the initial presentation mode. And at the same time we know that this is not training, and hardly learning. This all about outlining the scope. “Ladies and gentlemen, we have made
My gang, my tribe, my squad. I’d never really thought about how important they are, but now with Lockdown and WFH, they emerge as probably my most important asset. I’ve tried building communities online through the usual suspects (Facebook, Twitter, Instagram). It’s so hard to keep everyone’s attention. They really are artificial communities. Not a lot in common, except a polite shared admiration of some food photo. Hardly the same. I doubt if any need I have will be answered with any ‘real’ response. Except maybe with the clicking of an emoji. However, when you build a work team around
Our team at work had to change their work tasks because of the change in environment. So they were redeployed to another temporary role. There was still a need for their original workflow to be actioned, so they in turn were backfilled by another less knowledgable team that had capacity. What then needed to happen was for that new incoming team be shown how to action some of the tasks. The best form of learning was to do two things: Create a chat channel which the new team members could use to respond to questions on the fly, and Create
Post-Workshop Surveys are often unintentionally intended to ensure that everyone was happy with the workshop and generally had a beneficial day. Organisers probably expect one or two suggestions of improvement, but after all the effort they put into the event, they expect the positive to well outweigh the negative. In fact, if there is any trending below ‘Well Done’, it’s human to feel a bit deflated. After all, you’ve tried your best, and really you are offering either what was asked of you, or what your experience has told you. That’s why Surveys are often called Happy Sheets. Often, they
eLearning Modules to the Max Our team has just gone through the process of completing a series of modules to learn about a new interface – not a new application – a new interface which holds the same data and the same fields that the legacy system held, but the ‘look and feel’ is now different. It’s probably slicker and even more intuitive and will probably enhance productivity. And how were we exposed to it? Via a series of simple elearning modules that in some cases compared the legacy system with the new, and in other cases called out where